Ilya Ulanov <p>Our F.A.Q. is here to help answer the most commonly asked questions. If you do not find an answer to what you are looking for, please contact us at supportca@poogofki.com</p> <p><strong>How do I place an order at Poogofki.com shop?</strong><br />You know what to do.</p> <p><strong>What methods of payment do you accept?</strong><br />At this time we accept payments through PayPal only.</p> <p><strong>Is it secure to order online at Poogofki.com shop?</strong><br />Our checkout process uses industry standard 128-bit <span class="caps">SSL</span> encryption.<br />The transaction is finalized on the secure PayPal website, and your<br />credit card information is never disclosed to us. Your personal<br />information such as email and address are never shared with anyone,<br />under any circumstances.</p> <p><strong>How long is the delivery time?</strong><br />If the ordered items are in stock the order is shipped the next day. The delivery time within Canada is normally 2-6 business days.</p> <p><strong>What do I do if my delivery is damaged when I receive it?</strong><br />If you when receiving a parcel notice that it is visibly damaged from transportation, immediately report this to the transportation company which delivered the parcel. If the transportation company do not accept responsibility, contact our customer service.</p> <p><strong>Can I exchange or return my purchase if I do not like it?</strong><br />If you are not completely satisfied, you can return the product within a period of 14 days. If returning a product it must be in unchanged condition and in the original package. Before shipping the product, <strong>you must obtain an <span class="caps">RMA</span> number</strong> from us. Please contact supportca@poogofki.com for further instructions. The purchasing amount will be paid back to you within 30 days from the day the product reaches us. If you use your right to return a product, the shipping costs will be paid by you.</p> <p><strong>What countries do you ship to?</strong><br />Currently we only ship to Canada.</p> <p><strong>What guarantees apply to Playsam products?</strong><br />Contact customer service for more information about guarantee on a specific product.</p> <p><strong>How does Poogofki.com Group deal with my privacy?</strong><br />At Poogofki Group we base our business on the trust you place in us. The information we collect is gathered to ensure secure ordering and to provide a more personalized shopping experience, it is never shared with any other party.</p> <p><strong>Is it safe to play with Playsam toys?</strong><br />Playsam would like to point out that all toys, are very safe to play with. For decorative items like Playtown, Big and small Sailboat safety test are not made. But they are painted with same paint as all Playsam toys. Playsam uses a lacquer paint, free of all toxic materials, including lead. This lacquer paint has been thoroughly tested for toxins in independent laboratories. Wooden toys are made of beech from Germany or Italy.<br />Safety is our main priorities.<br />Creating products that are safe enough for young children involves extensive research and testing.</p> <p><strong>All products are produced to conform to heavy metal (toxicology) testing as under mandate by the <span class="caps">ASTM </span>(American Society for Testing and Materials) for US and Canada. They meet all industry standards within <span class="caps">EN71</span> part 3.</strong></p> 2008-05-03T00:30:35-04:00 faq 282762 2008-05-03T00:30:35-04:00 125422 2008-05-27T22:28:31-04:00 Our F.A.Q. is here to help answer the most commonly asked questions. If you do not find an answer to what you are looking for, please contact us at supportca@poogofki.com *How do I place an order at Poogofki.com shop?* You know what to do. *What methods of payment do you accept?* At this time we accept payments through PayPal only. *Is it secure to order online at Poogofki.com shop?* Our checkout process uses industry standard 128-bit SSL encryption. The transaction is finalized on the secure PayPal website, and your credit card information is never disclosed to us. Your personal information such as email and address are never shared with anyone, under any circumstances. *How long is the delivery time?* If the ordered items are in stock the order is shipped the next day. The delivery time within Canada is normally 2-6 business days. *What do I do if my delivery is damaged when I receive it?* If you when receiving a parcel notice that it is visibly damaged from transportation, immediately report this to the transportation company which delivered the parcel. If the transportation company do not accept responsibility, contact our customer service. *Can I exchange or return my purchase if I do not like it?* If you are not completely satisfied, you can return the product within a period of 14 days. If returning a product it must be in unchanged condition and in the original package. Before shipping the product, *you must obtain an RMA number* from us. Please contact supportca@poogofki.com for further instructions. The purchasing amount will be paid back to you within 30 days from the day the product reaches us. If you use your right to return a product, the shipping costs will be paid by you. *What countries do you ship to?* Currently we only ship to Canada. *What guarantees apply to Playsam products?* Contact customer service for more information about guarantee on a specific product. *How does Poogofki.com Group deal with my privacy?* At Poogofki Group we base our business on the trust you place in us. The information we collect is gathered to ensure secure ordering and to provide a more personalized shopping experience, it is never shared with any other party. *Is it safe to play with Playsam toys?* Playsam would like to point out that all toys, are very safe to play with. For decorative items like Playtown, Big and small Sailboat safety test are not made. But they are painted with same paint as all Playsam toys. Playsam uses a lacquer paint, free of all toxic materials, including lead. This lacquer paint has been thoroughly tested for toxins in independent laboratories. Wooden toys are made of beech from Germany or Italy. Safety is our main priorities. Creating products that are safe enough for young children involves extensive research and testing. *All products are produced to conform to heavy metal (toxicology) testing as under mandate by the ASTM (American Society for Testing and Materials) for US and Canada. They meet all industry standards within EN71 part 3.*